FAQ

Account Information


1Can the account be closed/deleted?
As the legislation stipulates, we must keep all trading accounts in our system for at least five years.
We can disable your account and stop sending you documents.
2Can I have a demo and live account working at the same time?
Yes. In order to do so, install an MT4 platform in different folders on your computer for each of your trading accounts.
3Can I change the balance of my demo account?
Yes. Simply send an email with your demo account number and decided balance to our Support team.
4Are trading conditions the same on my demo and live account?
No.The demo account is the same for all Clients to gain more experience in trading.The trading conditions of our live trading accounts depends on the initial deposited amount.
5Can I change the settings of my demo account?
Yes. Simply send an email with your demo account number and decided changes to our Support team.
6Will my funds be protected at Lirunex Limited?
All our Clients' funds are kept in segregated accounts in regulated EEA financial institutions.In addition, as a member of the Investor Compensation Fund (ICF), all eligible clients are covered with a maximum payable compensation equal to twenty thousand Euros (EUR 20,000), or 90% of the covered investor's claim, whichever is lower, regardless of how many trading accounts the client has, their base currencies, and the place where the investment service is provided.
7How do I open a MetaTrader 4 account?
You can open an account in our secure Trader's Room Portal.Click here to open an account with us.
8How do I modify or delete a trade in MT4 platform?
Right-click on the instrument you placed the trade with and use the options ‘Modify the trade’ or ‘Delete the trade’.
9I forgot my MT4 password. What do I do?
You can change the password of your MetaTrader 4 account inside the Client Portal. For further assistance, please contact our Client Support team.
10I forgot my Client Portal password. What do I do?
Go to the Client Portal Login Page click on the 'Forgot your Password?' link above the 'Sign in' button and follow the instructions on how reset your password. For further assistace, please contact our Client Support team.
11Where can I find my account balance and my trading history?
You can find your account balance and trading history in the MetaTrader 4 platform. The account balance can also be seen in your Client Portal.

Deposits and Withdrawals


1How do I deposit funds to my account?
You can make a deposit inside your Client Portal using any funding option that suits you best.
2What is the minimum deposit?
The minimum deposit for live trading accounts opening is $/€ 500.
3How do I withdraw funds from my account?
Log in to your Client Portal and go to 'Withdraw Funds' section.Please note that you can withdraw funds using the same method used to deposit.
4Do you have any charges on deposits and withdrawals?
The fees are based on the payment method.Please click here to see the deposit and withdrawal fees.
5How fast do you process my withdrawals?
We process all withdrawal requests within one working day.
6How long does it take for funds to reach my bank account?
We process all withdrawal requests within 24 hours on business days. The time necessary for the funds to reach your bank account depends on your bank’s policy. Bank withdrawals can take 3-7 working days to be seen on the client’s account. Credit/debit card withdrawals can take up to 8 working days to be seen on the client’s account.
7Can I withdraw via a different payment method from the one I used to deposit?
Lirunex Limited’s policy is to process withdrawals via the same method that you used to deposit. Upon request, we can settle your withdrawal request in a different account after compliance/AML validation that the account belongs to you.
8Can I withdraw my money if I have an open position(s)?
Yes, you can. However, at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity minus the necessary margin (which is required to maintain an open position).
If you do not have sufficient free margin on your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions on your account.

ESMA Regulations


1What is ESMA?
ESMA is an independent EU Authority that contributes to safeguarding the stability of the European Union’s financial system by enhancing the protection of investors and promoting stable and orderly financial markets.
2What are the new ESMA product intervention measures?
ESMA has agreed on measures in relation to CFDs. The measures restrict the marketing, distribution or sale of CFDs to retail investors, by providing the following protections:

• Leverage limits on the opening of a position between 30:1 and 2:1, which vary according to the volatility of the underlying asset:

- 30:1 for major currency pairs;

- 20:1 for non-major currency pairs, gold and major equity indices;

- 10:1 for commodities other than gold and non-major equity indices;

- 5:1 for individual equities and any underlying not otherwise mentioned;

- 2:1 for cryptocurrencies;

• A 50% margin close-out rule on a per trading account basis;

• A Negative Balance Protection on a per account to all Retail Clients;

• A prohibition on benefits and incentivising trading;

• A standardised risk warning.

3Do the new ESMA measures only apply to clients living in the EU?
The ESMA product intervention measures apply to all clients trading with Lirunex Limited, irrespective of their location.
4Who can be a Professional Client?
A Professional Client can be either ’by default’ or ’elective’:

• By default Professional Client:

- A client required to be authorised or regulated to operate in the financial markets, including but not limited to credit institutions, investment firms and insurance companies

• A large undertaking meeting of two of the following size requirements on a company basis:

- A balance sheet total of 20,000,000 EUR or more;

- A net turnover of 40,000,000 EUR or more;

- Own funds of 2,000,000 EUR or more;

• A national or regional government, including a public body that manages public debt, central banks, international or supranational institutions.

• An institutional investor whose main activity is to invest in financial instruments.

• A large undertaking, including a partnership, a body corporate or an unincorporated association, which meet the relevant criteria.

• Elective Professional Client: A client must meet the requirements set by CySEC.

- A client must pass a “Qualitative test”, where we must assess their knowledge, experience and expertise with reference to the nature of the transactions or services envisaged, to ensure that they are capable of making their own investment decisions.

• A client must also complete a “Quantitative test” and satisfy 2 of the following criteria, where applicable:

- The client has carried out transactions in significant size and averaged a frequency of over 10 trades per quarter on the relevant market over the previous 4 quarters;

- The client has an investment portfolio and cash investments of over 500,000 EUR in value;

- The client is employed or had been employed in the financial sector for over a year in a professional position that requires knowledge of the transactions or services envisaged.

5How can I become a Professional Client?
A client who wishes to be reclassified must meet the minimum criteria to be eligible to become an elective Professional Client. Clients can contact the Compliance Department directly via email.
6What is negative balance protection?

• The negative balance protection limits the maximum losses that a retail investor could have. It is designed as a backstop for cases when margin close-out does not work effectively as a result of a very sudden price movement.

• By introducing negative balance protection per account, the investor can never lose more than the total sum invested for trading CFDs. There can be no residual loss or obligation to provide additional funds beyond those in the investor’s CFD trading account.

7What are the minimum requirements become a Professional Client?
A Professional Client must possess the relevant experience, knowledge and expertise to be able to make their own investment decisions and properly assess the risks involved.
Please refer to the criteria set out above, under ’Elective Professional Client’.
8What level of professional experience do I need have qualify as a Professional Client?
The minimum professional experience requirement is to have worked in an industry and a role that required a good understanding of CFDs and the foreign exchange market for at least one year.
9Does my professional qualification guarantee I will become a Professional Client?
No. A relevant qualification alone will not guarantee that someone will become a Professional Client. However, it will be looked upon favourably.
10Once I become a Professional Client, can I revert to Retail Client status if I wish?
Yes – clients have the right to be reclassified at any time. Please email Client Support.
11What can I do if I fail to meet the minimum criteria to reclassify as a Professional Client?
Our Retail Clients will enjoy the maximum protection available under CySEC rules. If you do not meet the minimum requirements, then you will continue to be classified as a Retail Client. Kindly note that you should NOT provide false information in order to qualify as a Professional Client.
12What are the practical implications of becoming a Professional Client?
As a Professional Client, you will not have the following protections afforded to Retail Clients under CySEC:

• FOS – If you are an elective Professional Client who is not defined as a ‘consumer’, you will not have access to the Financial Ombudsman Service (FOS).

• Potential for higher leverage – You might be exposed to higher leverages that can amplify your losses.

• Investors Compensation Fund (ICF) – Professional Clients under Lirunex Limited (CySEC regulated) are not entitled to a compensation by the ICF. More information can be found in the Investor Compensation Fund Policy available In our website.

• Professional clients waive the Client Money Rules.